How to keep your information secure


  • Don’t disclose personal information such as passwords and PINs when asked to do so by anyone via telephone, fax or even email.

  • When destroying personal information, either shred or burn it.
  • Don’t carry unnecessary personal information in your wallet or purse.
  • Store personal and financial documentation safely. Always lock it away (e.g., passports).
  • Don’t write down PINs and passwords and avoid obvious choices like birth dates and first names.
  • Don’t use Internet Cafes or unsecured WiFi (hotels, conference centres etc.) to do your banking
  • Use strong passwords for all your accounts
  • Change your passwords regularly and never share them with anyone else.
  • Verify all requests for personal information and only provide these when there is a legitimate reason to do so.
  • Make sure a website is encrypted before you use it for a financial transaction. Typically, you’ll see a picture of a lock in the URL field, and the URL will contain “HTTPS,” meaning it’s secure.
  • Teach your children about safe internet behaviours — including how to spot potential scams and phishing attempts.
  • Alert the SA Fraud Prevention Service immediately on 0860 101 248 or at
  • If your ID documents are lost or stolen – register for credit and identity theft monitoring and obtain a case number from SAPS.